1. Try Farweo before purchasing
The Personal plan is free for personal, non-commercial use. Choose Business at signup or start your one-time 90-day full-access Business trial from Account plan whenever you are ready, without a payment card. Personal signup does not start the trial, and starting a trial does not purchase a subscription. We encourage you to confirm that Farweo works with your devices, networks, and support workflow before subscribing. After the trial, business use requires a paid plan, while eligible personal use remains free within the Personal plan limits.
2. Cancelling a subscription
You may cancel renewal at any time through the billing controls made available by the payment provider or by contacting [email protected]. Cancellation stops future renewals and normally takes effect at the end of the period already paid. Cancellation by itself does not automatically refund a prior charge.
3. Thirty-day defect guarantee
For the first 30 days after an initial purchase, you may request a full refund if a verified defect makes Farweo's material remote-support functions unusable and, after you reasonably cooperate with support, we cannot resolve the defect.
The guarantee does not cover missing or unadvertised features, a change of mind after use, failure caused by unsupported hardware or software, third-party products or services, local firewall or network restrictions, misuse, or failure to follow reasonable troubleshooting steps.
4. How to request a refund
Email [email protected] from the purchase email within the applicable period. Include the purchase date, a description of the problem, affected Windows version, and troubleshooting already attempted. Do not send passwords, host credentials, payment-card numbers, or unrelated personal data.
5. Statutory consumer rights
This policy does not limit rights that cannot be waived under applicable law. Consumers in the European Union generally have a 14-day withdrawal right for distance service contracts, subject to lawful exceptions and any express request or acknowledgement concerning immediate digital performance presented at checkout. Where statutory rights give you greater protection than this policy, those rights control.
6. Processing and timing
Purchases and refunds are processed through Freemius. Approved refunds are returned to the original payment method. Bank and payment-network processing times vary and are outside Farweo's direct control. Taxes and currency conversion are handled according to the original transaction and applicable payment rules.
7. Renewals and duplicate charges
Contact [email protected] promptly about an unintended renewal, duplicate charge, or billing error. We will review the transaction and applicable legal requirements even when it falls outside the defect guarantee.