1. Agreement
These Terms are an agreement between you and TSS Travnik, Cabrusa 4F, 72270 Travnik, Bosnia and Herzegovina, registration number 4338159130008, as the operator of Farweo. They govern access to Farweo's website, Windows software, web console, remote-support infrastructure, the free Personal plan, trials, and paid plans. By creating an account, installing a host, starting a session, or purchasing a plan, you agree to these Terms and the Privacy Policy.
2. Eligibility and accounts
You must be at least 18 and legally able to enter this agreement. You are responsible for accurate account information, protecting passwords and host credentials, activity under your account, and promptly reporting suspected compromise to [email protected].
3. License and plan limits
Farweo grants you a limited, non-exclusive, non-transferable, revocable right to install and use the software for lawful personal, non-commercial purposes under the free Personal plan, or for lawful work, internal business, and customer-support purposes during an active business trial or paid subscription. The Personal plan includes up to 3 managed devices and one concurrent connection, without a five-minute session cutoff. Business and other plans may limit technicians, concurrent sessions, and managed devices. You may not circumvent technical or commercial limits, resell access unless expressly agreed, reverse engineer except where law cannot prohibit it, or remove proprietary notices.
Personal use means accessing your own home computers for personal tasks or helping friends and family without payment. Work-related tasks, access to business devices, and customer support are business use even if no fee is charged for that support. Business use requires a paid plan after the trial. Selecting a Personal workspace does not change whether your activity is business use.
4. Remote-access authorization
You may access or control a device only when you own it or have clear authorization from its owner or authorized administrator. You are responsible for obtaining any consent required from device users, clients, employees, or other affected people. Installing Farweo does not itself establish legal permission.
5. Acceptable use
You must not use Farweo to gain unauthorized access, deploy malware, steal data or credentials, evade security controls, harass or surveil people unlawfully, infringe rights, disrupt networks, facilitate fraud, or violate applicable law. We may suspend access immediately where we reasonably believe use creates a security, legal, or operational risk.
6. Trials, subscriptions, and payment
Personal signup does not start a Business trial. Choose Business at signup or explicitly start your one-time 90-day Business trial from Account plan whenever you are ready, without a payment card. The trial starts when you choose to activate it; switching account usage does not reset it. Starting a trial does not purchase a subscription. After the trial, continued business use requires a paid plan. You may choose Personal for eligible non-commercial use within the Personal plan limits. If more than three managed devices are saved, select up to three for Personal access; the others remain saved for a later upgrade. Paid plans renew for the billing cycle shown at checkout until cancelled. Prices, taxes, currency, renewal terms, and payment methods are displayed before purchase. Checkout and payment processing are provided by Freemius and may be subject to its buyer terms.
7. Cancellation and refunds
You may cancel renewal through the payment provider or by contacting [email protected]. Cancellation normally takes effect at the end of the paid period. Refund eligibility is described in the Refund Policy; mandatory consumer rights remain unaffected.
8. Service operation and updates
We aim to keep Farweo available and secure but do not guarantee uninterrupted operation or universal connectivity. Remote access depends on operating systems, networks, firewalls, third-party infrastructure, and device configuration. We may update, repair, restrict, or discontinue features. Where reasonably possible, we will give notice of a material reduction to paid service.
9. Your data and support content
You retain rights in information and files you transmit. You authorize Farweo to process that content only as needed to provide, secure, and support the service. Do not transmit content you have no right to access or disclose.
10. Intellectual property
Farweo, its software, branding, interfaces, documentation, and service infrastructure are protected by intellectual-property laws. No ownership transfers to you. Feedback may be used to improve the service without obligation, provided it does not disclose your confidential information.
11. Warranty disclaimer
To the maximum extent permitted by law, Farweo is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing in these Terms excludes a warranty or consumer protection that cannot lawfully be excluded.
12. Limitation of liability
To the maximum extent permitted by law, Farweo's operator will not be liable for indirect, incidental, special, consequential, or punitive loss, or loss of profits, revenue, data, goodwill, or business opportunity. Aggregate liability relating to the service will not exceed the amount you paid for Farweo during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot legally be limited.
13. Suspension and termination
You may stop using Farweo at any time. We may suspend or terminate access for material breach, unlawful use, non-payment, security threats, or where required by law. Provisions that by nature should survive termination—including payment, intellectual property, disclaimers, liability, and dispute provisions—will survive.
14. Governing law and contact
These Terms are governed by the laws applicable in Bosnia and Herzegovina. Subject to mandatory consumer jurisdiction rules, the competent courts in Travnik have exclusive jurisdiction over disputes relating to Farweo. Mandatory rights of consumers in their country of residence are not displaced. Questions may be sent to [email protected].